Author Archive


1 month ago
Jake Malbasa by Jake Malbasa

For 10 years we’ve been missing out spaces, skipping on grammar and re-reading 65 character words trying to figure out the sentence hidden within. Once, a button used purely to find out the serial number of your 3210, the increase in the use of the hash key has been extraordinary. It’s been a marketing revelation, nightmare and source of great entertainment simultaneously. Here’s a look at all three from over the years:

Hash brownie points:

At its base value, the hashtag connects communities across the world; people who could never meet in any walk of life, yet share the same thoughts, can communicate with each other. It has been effectively used to show solidarity against disaster and evil, and #blacklivesmatter is currently and rightfully the most used hashtag of all time. And whilst the use of the hashtags has been monumental in raising awareness, the results seen by #IceBucketChallenge make this the standout campaign. We all know the story, and we all know the recent breakthroughs made in finding a cure – in its various forms, it was hashtagged (*adds hashtagged to dictionary*) over 4 million times, and undoubtedly these breakthroughs, and the $115 million raised, would not have been possible without the button in question.


Making a hash of it:

This has been the focus of many articles this week, and as this is a work forum, I’ll have to let you find most the goofs yourself due to suitability issues (we’re looking at you SuBo and Research in Motion), however we’re going to highlight a major brand getting it wrong. McDonalds, the restaurant chain subject to documentaries and Panoramas, asked for the general public to share their #McDstories. It’s always a huge risk when asking for direct customer feedback in a public forum, and McDonalds were very short-sighted in that respect.



And of course, when a certain hashtag brings out the part-time keyboard satirists, it can turn into excellent PR. Southern Rail are a very recent and very successful example of this. The train services provider sat work-experience lad Eddie at the Twitter PC, and told the public the 15-year-old would be answering their questions, they just has to use #askEddie. Whether it was Eddie responding remains to be seen, but we enjoyed the questions and the responses in equal measures. This story was picked up by nearly every national newspaper, and some even choose to run feature pieces on Eddie. Our next intern has a lot to live up to.



And finally, an honourable mention to my club Manchester United. Four years and counting since finishing top of the Premier League, but #MUFC is still the most used hashtag in all sport. That should equate to some sort of points bonus I feel…

Social Media and the Beautiful Game

1 year ago
Jake Malbasa by Jake Malbasa

Everyone is aware of the impact social media has on a brand – football clubs and their players are no different. Every football club down to Sunday League level has a social media presence. In 2009 Cristiano Ronaldo’s publicists scoffed at the idea of him being able to reach 10 million fans on Facebook – “That’s more than the entire population of Portugal”. As of today, Ronaldo has 116 million Facebook fans; the most of any human.

With the new season still just weeks old, let’s have a look at how, over the past few seasons, social media has affected football and those that play it – for better and for worse.

The medium of choice

Traditional media cannot keep pace with social media – all stories break first on Twitter. But unlike breaking news, where the news outlets are still the trusted and go-to source, football clubs can bypass the traditional outlets completely. They themselves can tweet to their multi-million fan base, sit back and wait for it to be retweeted to the rest of the world.

In the past, the only option was for a press conference to be called, the world media would gather, with rumours buzzing about the player about to be unveiled. Page 302 on Ceefax was the most up-to-date source. Now:

zeUnfortunately, regardless of his ties, Jim White is no longer the king of deadline day. #deadlineday is the country’s number one trend from AM to PM, and whether true or false, Twitter rumours make the day far more entertaining (sorry Stoke fans):stok



Giving the game to everyone

In days gone by, it was only those fortunate enough to have Sky Sports that could watch all the goals go in. Even with live TV figures soaring, social media has always been rife with shaky video footage of somebody’s TV which eventually gets dragged down by Twitter. Noticing the volume of, and need for these videos, Twitter this year signed a deal with Sky Sports, and through @SkyFootball, all the goals and highlights can be seen instantly.

Going a step further, Wayne Rooney testimonial match against Everton was the first English game to be legally streamed on Facebook. The success has encouraged Sky Sports News to try the same with the immensely popular Soccer Saturday. Through social media, the game is more accessible than ever.

Personal brand and engagement

From an individual brand perspective, social media is unparalleled. Footballers tweet their opinions, activities and even some very personal information. Cristiano Ronaldo used his Facebook account to announce the birth of his child, as did Wayne Rooney and a whole host of others. As with all celebrities on Twitter, their personality really comes across.

Players like Joey Barton (now inactive) and Juan Mata give examples of well written, insightful blogs – that through social media receive substantial shares. Sometimes you don’t need a lengthy blog to change public opinion and drum up personal support; it can be done in a few tweets. This is how to deal with being dropped elegantly:



Of course, sometimes showing your true personality isn’t the best idea:


Accessibility to players isn’t always great

Whilst it’s sometimes nice that we can see what our superstars are having for breakfast, social media also has a darker side. In the past, players have become the targets of racial abuse and hate campaigns. A slightly lighter example, but hurtful nonetheless was a social media petition to ban Tom Cleverley from the England squad. Whilst I’m sure you probably agreed with it, it can’t have been nice for poor Tom to see the signatures mounting up.

When social media backfires

Working as a publicist for a footballer must be a nightmare. Sure there are perks, but screening everything they say isn’t possible – if only. Here are a few examples that must have sent the PR teams in meltdown:

Following his recent move to CRYSTAL PALACE


Directly following a 6-0 drubbing (he later claimed this was a ‘pocket tweet’)



Whether social media is positive or negative there’s no doubting its growing influence in sport. If they’re not already, clubs should be rolling out regular workshops for the players – after all, it’s much better to have a Bastian Schweinsteiger than a Joleon Lescott.

A week of exits as told by social media

1 year ago
Jake Malbasa by Jake Malbasa

My grandad always used to speak in proverbs. ‘A lot can happen in a week’, ‘Be very careful when placing your trust in others’ ‘I’ll die before England win a major tournament’. Words I dismissed as a child, but now words I repeat as my own.

In the space of a week, England has well and truly turned its back on Europe. Seventeen million people voted to leave the EU last Thursday, and then on Monday, 11 more staged what must have been a Brexit protest on a French football pitch. Expert opinion and punditry is everywhere, but what did the general public make of it? Here’s the social media stats following a hectic week of angry typing:

EU referendum tweets from the polls opening – David Cameron resigning: 6.4 million

Tweets per minute during David Cameron’s resignation: 13,300

England vs Iceland tweets on day of game: 4.8 million (15x Iceland’s population)

Tweets per minute following final whistle: 135,000

I suppose there’s some solace to be found in slightly more people reacting to the referendum than to the football, and the day of the EU results saw a 72% increase in Twitter activity to that of a regular day. However the Google data suggests people may still have been doing some rather important, yet belated fact finding:

brex que


If it’s disheartening that people were still asking what the EU is a day after voting to leave it, the England football trends were more comical:

Goog Eng

The last thing to round up is those very clever and satirical internet-ers that have somehow managed to make us laugh, despite it all. Here’s a few (Don’t worry, there isn’t any of those hilarious parody petitions in there…)

matt dean

But the winner, unfortunately, is this unlikely pair:

joe hart